Optimal Payments Plc. announces that its NETBANX iGaming payment solution is now fully integrated and operational on Ontario’s newly launched PlayOLG, following the announcement of a five-year agreement between OLG and Optimal Payments last April.
“We are as committed as OLG to provide responsible and sustainable online gaming,” said Danny Chazonoff, COO of Optimal Payments. “Offering regulated services in this sector is highly complex and we shared our expertise and experience with OLG. This helps the company achieve its goal of responsible play while supporting community and charitable programs.”
Optimal Payments provides OLG the ability to deliver an enhanced customer experience while maximizing conversions, which PlayOLG.ca needed as it faced several issues since its launch on January 8, leaving its customers frustrated.
The website received complaints regarding the difficult registration process, requiring customers to put all their information as it exactly appears on their government identification documents.
PlayOLG.ca received further criticism as several functions of its customer support were not working, including live chat and email support.
Some of its customers even used social media channels to report issues such as games’ loading times and glitches in geolocation access services, not allowing some customers to register with the gambling portal.
“Demand for PlayOLG customer service is very high at this time, especially being the first weekend since Thursday’s launch. We appreciate everyone’s patience at this time. The PlayOLG registration and verification process is very robust,” said OLG to Toronto City News.