The UK Gambling Commission (UKGC) has launched a new online support tool where gamblers can submit their complaints to operators.

It is called Resolver and it provides the gamblers with explanations about their rights and creates a case file that will store all complaint information. The Resolver will go live on August 1 and won’t cost you anything.

The UK’s gambling regulator clarified that it won’t act on the customer’s behalf. It merely provides a more efficient platform for dispute resolution for both consumers and operators.

The Resolver has assured operators that they won’t automatically face more complaints just because customers were given access to a complaint-submitting platform. In fact, it claims that around 25% of consumers do not proceed with their complaint once they realize the extent of their rights.

Just last month, the UKGC unveiled its new regulatory enforcement strategy with the warning that operators will face penalties should they fail to put the welfare of their consumers first.

The Resolver is a win-win solution for both gamblers and operators. With this tool, gamblers will become more aware of their rights while operators will know the areas that they need to improve on.

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