By emphasizing the customer at most steps of the way, companies can realize huge gains in revenue.
Stephanie Raquel, Sudhir Kale of GamePlan Consultants explains how gaming operators can improve data collection in order to drive customer experience.
Sudhir Kale of tells CalvinAyre.com’s Stephanie Raquel what casino operators should do to grow their mass market segment.
Sudhir Kale talks about the future of gaming in Macau and why the city state is better off not being compared to Las Vegas.
CalvinAyre.com's Stephanie Raquel takes us to the second day of the Macao Gaming Show at The Venetian.