Sportradar’s latest ISO certification underscores the company’s relentless dedication to quality and customer service
St. Gallen, Switzerland — January 31, 2019 — Sportradar, the global leader in analyzing and leveraging the power of sports data, today announced that its Production unit has received re-certification for the International Organization for Standardization (ISO) norm 9001:2015 from TÜV Thuringia. To meet this new standard, an organization is required to display more rigorous commitments to modern guidelines in terms of:
– Strategic orientation and efficiency
– Expansion of target groups
– Well-evolved process management
– Proper distribution of responsibilities
– Risk management
– Knowledge management
– Modern documentation approaches
Sportradar has been ISO-certified, without interruption, since January 2014 across Production, Support and Security Services. The latest audit proved that the Quality Management System (QMS) of Sportradar’s Production unit that delivers Pre-Match Odds Service, Live Services and Statistics data to customers matches the ISO norm 9001:2015.
It signifies Sportradar’s dedicated approach to integrity across its services, with quality management applied to everything from recruitment to live coverage of a sporting match. This includes detailed processes and ongoing training to ensure setting of fixtures and gathering of data, for example, is as precise as possible. These are important measures as quality continues to be a major factor in today’s markets with customers requiring fast, efficient and accurate data.
“This certification reinforces Sportradar’s never-ending commitment to the highest standards of quality and customer service, which no other company in sports data or betting possesses,” said Mark Mittasch, Sportradar’s Managing Director, Operations. “It also signals our resilience and the value we place on constantly evolving and ensuring that the processes we implement benefit everyone we work with, whether it’s our customers or within Sportradar.”
With increasing demand for transparency across business sectors, building trust and providing excellent customer support are cornerstones for successful modern-day business partnerships. At the same time, in a fast-paced world, customers are more reliant than ever on partners that can deliver in a timely and accurate manner. Each of these components is paramount when interfacing with a data company specifically.
“We fully understand the impact that our products and services have on our customers and the larger sports betting ecosystem, and that is the driving force behind our unwavering commitment to matching or exceeding the highest level of standards,” added Mr. Mittasch. “As the ISO continues to raise the bar on its norms, we will be in lock-step, as we are meticulous in the way we approach every aspect of our business.”
Sportradar is the leading global provider of sports data intelligence. The nexus between sports and entertainment, the company serves leagues, news media, consumer platforms and sports betting operators with deep insights and a suite of strategic solutions to help grow their businesses. Sportradar is the trusted partner of more than 1,000 companies in over 80 countries and serves as the official partner of the NBA, NFL, NHL and NASCAR as well as FIFA and UEFA. It is also the only provider entrusted to work with the US sports leagues in an official capacity to distribute sports data (NBA and NHL) and AV rights (MLB) around the world for betting purposes. The company monitors and delivers insights from more than 400,000 matches annually across 60 sports categories, having developed the industry’s most proficient software while setting new standards for speed and accuracy. With deep industry relationships, Sportradar is not just redefining the sports fan experience; it also safeguards the sports themselves through its Integrity Services division and advocacy for an integrity-driven ecosystem that is fair to partners, players and fans. For more information, visit www.sportradar.com.
About TÜV Thuringia
TÜV Thuringia is an international service company with headquarters in Erfurt. The company has evolved from a testing organization founded in 1990 to a customer-and service-oriented service provider with nationwide locations and distributors in many countries.
ISO (International Organization for Standardization) is the world’s largest developer of voluntary International Standards, headquartered in Geneva. International Standards give state of the art specifications for products, services and good practice, helping to make industry more efficient and effective. Developed through global consensus, they help to break down barriers to international trade.