Rebecca Liggero talks to Ian Dunning, co-founder of Genfour, as he talks about Robotic Process Automation solution and how it helps the gambling industry.
Robotic Process Automation is a form of technology that automates any rules-based process and compliments traditional systems and tools but firmly puts the power of robotic process automation and artificial intelligence technologies into the hands of business operations.
“It’s about actually taking sort of mundane back offices processes away from people and automating them. It’s happened in a general industry for a couple of years now and it’s just starting to make a presence in the gaming industry. It’s an improved accuracy and speed so you’ll get an improved customer service in terms of delivering maybe a payment’s run quicker and let’s say benefit in cost,” said Dunning. “It doesn’t take people out of work. It allows people to focus on genuine added value in the gaming industry.”
Watch the video to hear more from Ian Dunning