BUSINESS

Call Center Services to close Antigua operations in July

TAGs: Antigua, business process outsourcing

antigua-call-center-services-closeCall Center Services (CCS), an Antigua-based business process outsourcing (BPO) provider to a company which licenses the Bodog brand, has announced it will cease trading from its current location on July 9, 2012. In a statement released to the press on Wednesday, CCS said the decision to close its European-facing call center in Antigua’s capital, St. John’s, was made following its client’s decision to source more cost effective customer service suppliers.

The CCS release stated that the BPO provider had not arrived at this decision lightly, but ultimately determined that the loss of this significant revenue stream had made it impossible to sustain its business infrastructure and continue trading in Antigua. While the closure will result in redundancies, CCS will ensure that all staff receive their full severance as mandated under Antiguan law. CCS will also assist staff in preparing resumes, continuing relevant training courses and liaising with local businesses over possible new job opportunities.

Bodog Europe, the Bodog brand licensee in question, has elected to transfer the aspects of its operations formerly provided by CCS to a BPO provider in Asia. Negotiations are reportedly underway with Antiguan authorities as to what type of online gaming license the company will maintain in Antigua following the closure of CCS’ BPO operations. Clients of Bodog Europe’s Euro-facing websites will not notice any impact following this change.

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