Ladbrokes turning betting shops into call centers

Steven Stradbrooke
July 31, 2010
2 Comments

While rival William Hill is shuttering its call centers and shipping the phones and their operators to Gibraltar, Ladbrokes is taking a different tack. Realizing that business at their vast network of betting shops was slackening, Ladbrokes has decided to train their under-employed shop staff to pick up the bloody phone once in a while, and thus supplement its existing call center in London. The scheme is currently being tried out in 180 shops, and will be expanded to the full 2,000 outlets in due course. Precisely when and where these new dual-function ever-ready employees will be allowed to take a piss has yet to be decided. Read more.

If you have any further information related to this story that you would like to share with us privately please click here.

Can't get enough CalvinAyre.com? Follow us on Twitter and Facebook, then you'll never miss out on the latest gaming industry news.

Share
Tags: Article, bet shops, call center, Ladbrokes, William Hill
Views and opinions expressed are those of the Author and do not necessarily reflect those of CalvinAyre.com
  • http://topsy.com/calvinayre.com/2010/07/31/business/ladbrokes-turning-betting-shops-into-call-centers/?utm_source=pingback&utm_campaign=L2 Tweets that mention Ladbrokes turning betting shops into call centers — Topsy.com

    [...] This post was mentioned on Twitter by Calvin Ayre and Darren Matadeen, Darren Matadeen. Darren Matadeen said: RT @CalvinAyre: Ladbrokes turning betting shops into call centers http://bit.ly/aiLuBN [...]

  • http://calvinayre.com/2010/08/27/business/victor-chandler-closing-gibraltar-phone-operation/ Victor Chandler closing Gibraltar phone operation

    [...] he says offer enhanced value. Given similar drop-offs in phone business at both William Hill and Ladbrokes, is the dial tone soon to be tone deaf to technophobic punters? Read more.Views and opinions [...]